Real human support for NatorOS.
Every support request lands with a real engineer on the team. No ticket portal, no chatbot, no extra account to create. Write to us and we will reply within two business days, usually much sooner.
Before you write
These details make it easier for us to help on the first round.
- A
Your workspace or org name
So we can find the right environment without asking a follow-up question.
- B
What you tried, what happened
A few sentences plus a screenshot or short clip beats a long description every time.
- C
The workflow, agent, or run ID
Include the ID from the URL or run details when you have it.
- D
Whether the issue is blocking you
Use "[urgent]" in the subject if the issue blocks active work. We route those first.
Other ways to reach us
API and integration docs
Public API, OAuth metadata, webhooks, sandbox runs, and implementation references.
Open docsstatus.natoros.com
Live public checks for the website, API docs, OpenAPI, and MCP discovery surfaces.
View statusReport a vulnerability
Send security issues directly to the team. We acknowledge security reports within one business day.
Email securityForward-deployed help
If your team has a shared NatorOS Slack channel, use that for in-flight pilot issues.
Email usFrequently asked
Is support included with my plan?
Yes. Every NatorOS customer, whether pilot or enterprise, has access to email support at no extra cost. Enterprise deployments can also include a dedicated Slack channel and forward-deployed engineer.
What hours do you cover?
We monitor help@natoros.com Monday through Friday, 09:00-18:00 US Eastern. We respond to security and outage reports outside those hours.
How do I report a security issue?
Write to security@natoros.com. Please include affected URLs, reproducible steps, and impact. We acknowledge security reports within one business day.
How do I request, export, or delete my data?
Customer admins can export workspace data from Settings - Data where available. For deletion or privacy requests, write to privacy@natoros.com.
Do I need a NatorOS account to get help?
No. Anyone can write to help@natoros.com and get a reply. No additional sign-ups, portals, or support accounts are required.
Still stuck? Send the email.
We answer every message that lands at help@natoros.com. A human, within two business days.